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Ordered 3 coffee cups.Came in 3 packages.

One was chipped and cracked. Tried several times to call. I never received an order # by email, so I couldn't enter any number but tracking #. Called Teechip several times.

Customer service was "unavailable" and referred me to website. With no order #, I couldn't complete the email to customer service. My Visa was charged $81.94 on 4/19/17. I want refund on the broken cup.

The spaces for entering a complaint include one for Order # and I never received an order number after I had ordered from the Facebook ad.There's a tracking number on the box, but that won't work on the site or when calling the company's number

Review about: Teechip Mug.

Reason of review: Damaged or defective.

Monetary Loss: $27.

Preferred solution: Full refund.

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TeeChipRep
Indianapolis, Indiana, United States #1345217
Teechip Verified Representative

Hi, thank you for bringing this matter to our attention!I can definitely help you with that.

Please provide your email address and order number and I will contact you via email shortly.I look forward to getting this handled as quickly as possible.

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