Teechip - Garments severely undersized

I ordered a $45.00 hooded sweatshirt in early November 2015 for Christmas. I received it just in time. I ordered a 4X and the garment's label says 4X, however, my son who wears a 2 or 3X can barely breathe when he tried it on.

I have had numerous e-mails with their claims dept who continue to tell me they have a company policy of no returns, exchanges or refunds unless there is a defect. I have insisted there is a defect, it is undersized. I told them I brought it to a tailor who claims there is not enough material there to constitute a size 4X.

The response from the claims dept last night (they always answer at night) was you ordered a 4X and we sent you a 4X. I keep telling them, look, All I want is a bigger sweatshirt, no money back, just an exchange. I'll send you the mis-sized 4X, you send me a 5X.

They refuse to give in. I have an e-mail exchange exceeding 20 e-mails right now. I have even threatened to contact the NY State Attorney General.

This review is a subjective opinion of a user.
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Turnaround Time
Customer service
Privacy and Data Security
Billing Practices
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers

  • What I liked
    • Fact that they delivered the product on time
  • What I disliked
      No items

Reason of review:
Damaged or defective
Preferred solution:
exchange for the next larger size (5X)
Monetary loss:
Product or service
Teechip Custom Hoodie
Review category
Auctions and Internet Stores
review #773535

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Jan 19 #1097282 Littleton, Colorado

told by customer service to file claim on internet for exchange of size waaay to small but no replies and cannot find form on claim site to fill out

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