Teechip - Merchandise ordered, not received, but billed

@ 7/24/16- ordered a mug & iphone case with a cat design.

Received tracking number promptly.

8/4/16- received package- only mug, no iphone case.

8/4/16- called customer service- spoke to Kate. She stated that TeeChips sometimes issues tracking numbers for an order regardless if all that was ordered was shipped. She investigated & said the iphone case was still in production & i should receive it in @2 weeks.

8/17/16- Still haven't received iphone case. Called customer service twice- in cue for 45 minutes & disconnected. Second time in cue for 1 hour+ & hung up. Sent email to customer service & they told me i received the item with the mug, case closed!!!!

For a $16 purchase, why would TeeChip think i'm lying when their own representative admitted it wasn't shipped with the mug? I have bought a few items from TeeChip and was satisfied, but now? How can i ever do business with them, and i certainly wouldn't recommend TeeChip to anyone! If they end up righting themselves, I'll think about it.

Thank you AMEX for crediting my account. Lesson learned- ether buy thru Amazon but always use AMEX!!!!

This review is a subjective opinion of a user.
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More Review Details

Billing Practices
Discounts and Special Offers
Privacy and Data Security
Turnaround Time
Additional Fees
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Advertised vs Delivered
Customer service
Price Affordability
Delivery Service
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Terrible customer service
    • Teechip
    • Unable to contact
    • Lousy customer service

Reason of review:
Poor customer service
Monetary loss:
Product or service
Teechip Samsung Galaxy S6 Cell Phone Case
Review category
Auctions and Internet Stores
review #902514

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