Teechip - Merchandise ordered, not received, but billed
@ 7/24/16- ordered a mug & iphone case with a cat design.
Received tracking number promptly.
8/4/16- received package- only mug, no iphone case.
8/4/16- called customer service- spoke to Kate. She stated that TeeChips sometimes issues tracking numbers for an order regardless if all that was ordered was shipped. She investigated & said the iphone case was still in production & i should receive it in @2 weeks.
8/17/16- Still haven't received iphone case. Called customer service twice- in cue for 45 minutes & disconnected. Second time in cue for 1 hour+ & hung up. Sent email to customer service & they told me i received the item with the mug, case closed!!!!
For a $16 purchase, why would TeeChip think i'm lying when their own representative admitted it wasn't shipped with the mug? I have bought a few items from TeeChip and was satisfied, but now? How can i ever do business with them, and i certainly wouldn't recommend TeeChip to anyone! If they end up righting themselves, I'll think about it.
Thank you AMEX for crediting my account. Lesson learned- ether buy thru Amazon but always use AMEX!!!!
This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any) as the author lost $17. This person is overall dissatisfied with Teechip and uploaded a picture. The most disappointing about teechip shipping service at Teechip was teechip, unable to contact and lousy customer service Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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