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They didn't send what I ordered! I ordered the Gibbs Rules Coffee Mug and received something in Spanish!!!

I don't how this could have happened. They sent a confirmation email was to what I had ordered an had a picture of the coffee cup i wanted attached. And then they sent me a mug that is written in Spanish and has two countries linked with a heart. I just don't understand how this could have happened.

This was a special Christmas gift for someone!!!

My brother is dying of terminal brain cancer and this is his favorite show so I thought this would be a cool gift and yet they couldn't get it right. I have no idea what to do as I have tried calling several numbers and none of them connect me to anyone!

Product or Service Mentioned: Teechip Gibbs Rules Mug.

Reason of review: Not as described.

Monetary Loss: $20.

Preferred solution: Deliver product or service ordered.

I didn't like: Fact they sent me the wrong mug.

Company wrote 1 public responses to the review from Dec 08, 2016.
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TeeChipRep
Indianapolis, Indiana, United States #1259083
TeeChip Verified Representative

Hello, sorry to hear of the frustration that you have experienced with your order. That is certainly not the level of service we strive to provide here at TeeChip.

Please provide your email address and order number and I will contact you via email shortly. I look forward to getting this handled as quickly as possible.

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