Guatemala City, Guatemala
Not resolved

My order, placed end of September 2016,was confirmed per DHL eCommerce AWB 2230441036346976. Since Oct.

7 the DHL tracker showed no movement, package sitting in Secaucus, NJ, USA.

I requested an answer from DHL ecommerce per email on October 17 and was informed that the shipment is handled by USPS tracking no. UM256149462US. On October 30th I received an email from DHL Express in the US saying "that the package has not been picked up at our post office and your E-mail was provided as recipient. Our couriers are unable to deliver to your location.

REASON: Postal code contains an error." My address was correctly stated in the order: Walter R. Strack, 16 calle 20-01, zona 10, residencial Monte Carlo, casa no.

1, Guatemala, 01009 Guatemala C.A. Could you please clarify this mess URGENTLY !!

Product or Service Mentioned: Teechip Shipping Service.

Reason of review: Order processing issue.

Company wrote 0 public responses to the review from Oct 31, 2016.
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