I have been trying to resolve an issue (mug print is blurry) for 6 weeks - I have sent at least 20 emails - called (and waited on the phone a collective 3 hours) and talked to at least 4 unhelpful people. (that's the short version).
Their products are substandard and they purposely make it hard to contact the right people at customer service. I had to send them photos, call, email and no response from them. This company is a scam - do not buy anything from them!!! it's not about the refund that I want at this point - it's just so low level of them to not respond to a problem.
I think they hope you will just get tired of trying to contact them and go away. SCAM ARTISTS
Product or Service Mentioned: Teechip Mug.
Reason of review: Poor customer service.
Monetary Loss: $20.
Preferred solution: Full refund.