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I have been trying to resolve an issue (mug print is blurry) for 6 weeks - I have sent at least 20 emails - called (and waited on the phone a collective 3 hours) and talked to at least 4 unhelpful people. (that's the short version).

Their products are substandard and they purposely make it hard to contact the right people at customer service. I had to send them photos, call, email and no response from them. This company is a scam - do not buy anything from them!!! it's not about the refund that I want at this point - it's just so low level of them to not respond to a problem.

I think they hope you will just get tired of trying to contact them and go away. SCAM ARTISTS

Product or Service Mentioned: Teechip Mug.

Reason of review: Poor customer service.

Monetary Loss: $20.

Preferred solution: Full refund.

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TeeChipRep
Indianapolis, Indiana, United States #1336843
TeeChip Verified Representative

Hello, sorry to hear of the frustration that you have experienced with your order.That is certainly not the level of service we strive to provide here at TeeChip.

Please provide your email address and order number and I will contact you via email shortly.I look forward to getting this handled as quickly as possible.

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