Update by user Aug 14, 2015
Sorry for the delay in updating. Fortunately, TeeChip did refund the money to my PayPal account. However, it took another email to escalations and three weeks to have my money returned.
Update by user Jun 02, 2015
After finally finding someone to submit a claim on my behalf, I was contacted by a woman from the escalations department who offered a full refund (after blaming their carrier, DHL). Here is the contact information which was attached to the email:
Hopefully, this will help others contact the company to resolve the issues that they are having. Best of luck!
Update by user May 03, 2015
This is what I found about the company on the BBB website:
aka ooShirts Inc.
41454 Christy St.
Fremont, CA 94538
Original review posted by user May 03, 2015
TeeChip, and others like it (such as TeeFury), appear on one's Facebook wall, to sell t-shirts and other custom merchandise in a "campaign" format. In early April 2015, I purchased a t-shirt featured by one of their campaigns...and, boy, am I sorry that I did!
The t-shirt was confirmed as being ordered on April 11, the same day that $25.98 was withdrawn from my PayPal account. The advertisement claimed that the item would ship via DHL on April 16, at the end of the campaign. Surely enough, on April 16, I received an email that my item had been shipped- along with a DHL tracking number. This number, however, was not found in the carrier's system.
When I clicked the link for tracking, directly from my order page, it took me to a DHL page which stated that electronic shipping information had been received. This message did not change for 10 consecutive days. At this point, the t-shirt (which had been purchased as a gift) was no longer needed and I contacted the company to request a refund. I received no reply, whatsoever, to my email.
A phone call was also pointless. On April 29, I checked the tracking information and saw that it had been updated to state that my item was en route to DHL eCommerce.
I checked, daily, for updates only to find the same message with the CURRENT DATE!
Though I have probably lost my money, I just wanted to let everyone to know that they should avoid these companies.
Reason of review: Order processing issue.
Monetary Loss: $26.
Preferred solution: Full refund.