TeeChip - Took my money and refused to give it back!
I went through a dummy order process of a Team Valor iPhone 5s case on TeeChip to see the costs including p&p, the order process never told me the p&p and made me place an order without knowing I was as the buttons I pressed never said confirm order now.
When I realised that they made me place an order without me knowing or confirming it they went and took ยฃ15 out my paypal account without my permission for this.
Since then I had contacted them on their support email seconds after the order was confirmed in email to myself and never heard back and then contacted them 4-5 days later still no reply.
Contacted them by facebook message got a response and then email came from their claims department saying I am not entitled to a refund at all, they also claim that I clicked a place order button which i never did and also entered my card details which once again never did.
Reason of review: Problems with payment.
Monetary Loss: $15.
Preferred solution: Full refund.
TeeChip Cons: Whole experience, Bad customer service, Inadequate customer service, Getting repeatedly the same email answer, No refund.
Location: High Blantyre, Scotland
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