Teechip - Took my money and refused to give it back!

I went through a dummy order process of a Team Valor iPhone 5s case on TeeChip to see the costs including p&p, the order process never told me the p&p and made me place an order without knowing I was as the buttons I pressed never said confirm order now.

When I realised that they made me place an order without me knowing or confirming it they went and took £15 out my paypal account without my permission for this.

Since then I had contacted them on their support email seconds after the order was confirmed in email to myself and never heard back and then contacted them 4-5 days later still no reply.

Contacted them by facebook message got a response and then email came from their claims department saying I am not entitled to a refund at all, they also claim that I clicked a place order button which i never did and also entered my card details which once again never did.

This review is a subjective opinion of a user.
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More Review Details

Diversity of Products or Services
Discounts and Special Offers
Additional Fees
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Customer service
Price Affordability
Turnaround Time
Privacy and Data Security
Product or Service Quality
Billing Practices
Delivery Service

  • What I liked
      No items
  • What I disliked
    • Whole experience
    • Bad customer service
    • Inadequate customer service
    • Getting repeatedly the same email answer
    • No refund

Reason of review:
Problems with payment
Preferred solution:
Full refund
Monetary loss:
Product or service
Team Valor Phone Case
Review category
Auctions and Internet Stores
review #886154 by

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