First off, if you are reading this after seeing their advertisement and then thinking about ordering from this company: DON’T DO IT!!!! Look at the various scam and review sites for the thousands of complaints regarding their poor quality, shipping, and customer service. On the other hand, if, like me, you saw a shirt then ordered it do not despair as you can get a full refund too if you are persistent against these scam artists.
Like most people after I ordered the shirt I was given an expected shipping date that was then delayed….and delayed…..and delayed. Finally the shirt arrived over a month later than they said it would be at my door. They shouldn’t have bothered printing it as the image was so blurry I could not even tell what it was supposed to be. After emailing them several times at firstname.lastname@example.org I finally got a response that I needed to contact email@example.com, which I did but with no response. I waited two days then sent another email and started looking at the online reviews. At this point I filed a complaint with the BBB (www.BBB.org) that they still have not responded to. I then filed a complaint against them with Paypal since I used them to process the payment (Paypal eventually sided with the company even after I provided photos of the tshirt with the complaint about the quality.)
Still, teechip kept BSing around. Over the next couple of weeks I received 1 more email asking for a photo of the shirt, which I sent. No response for 2 more weeks then I received an email from another escalations rep explaining that the picture was blurry and I needed to send them another photo showing the problem with the shirt. UMMM, what?!?!?!?! If they couldn’t even tell what the shirt was supposed to be in the photo with a solid background behind it doesn’t that prove the problem with the shirt?
At this point I filed complaints with the FTC, FCC (since they were using the net to pull their scam off), my state attorney general’s office, and my state senators office. I got various degrees of promises to look into the site so I finally contacted a lawyer, advising of the thousands of complaints against this company. At this point I will also note that I was sending 2-3 emails a day to both the above email addresses. I had already attempted calling several times but their wait was over a hour and the 2 times I could wait I was hung up on (1-866-251-0432). I met with the lawyer, got the facts about a possible class action suit against the company and included the info in my last email to them. Suddenly, I had a FULL refund along with an email apologizing about the quality of the shirt. I am still writing reviews on different websites about them.
It will take effort but if you are persistent you too get a full refund for the *** they are producing. Even better, if the FTC or our elected officials receive enough complaints action might be taken against the company that will result in them being shut down.
Reason of review: Bad quality.
Monetary Loss: $28.
Preferred solution: Full refund.
I didn't like: Defective, Blurry print.